Shipping and Handling Costs
Once we receive your order, it will be processed within 24 hours. If your entire order can be filled, it will be shipped immediately. If any items ordered are not in stock, your order will be held until it can be filled in its entirety. No order will be held for more than two weeks. Items that are back-ordered (i.e. out of stock) or special orders will be shipped as soon as those products arrive. We have implemented this policy in order to keep our shipping rates as low as possible. Please be advised that we order from many different distributors and designers and in some cases a special order may take up to a couple of months to arrive in our store. We do our very best to get your order in as soon as we can and will keep you updated on the status of your order.
Shipping costs are continually on the rise. It is definitely not a money making proposition for us but we need to cover our costs. Your shipping and handling costs are based on your pre-tax total as follows:
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Canadian Shipping
& Handling |
US Shipping & Handling
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International Shipping
& Handling |
|---|---|---|
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Minimum Charge $8.00 |
Minimum charge $11.00 |
Minimum charge $15.00 |
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*Oversized * Overweight Packages will be charged actual shipping plus a $2.00 handling fee. |
*Oversized & Overweight Packages will be charged actual shipping plus a $2.00 handling fee. |
*Oversized and Overweight Packages will be charged actual shipping plus a $2.00 handling fee. |
*The oversize package charge will not appear on your online bill - we will inform you by email when required. Oversized packages include bulky items like pearl cotton balls, multiple packages of beads, multiple skeins of floss,spools of thread, accessories and hardware. Unless your order can be sent in a flat first class envelope please be prepared to incur the oversize package charge. Please also note that large, heavy items like lights or stitching stands will be charged according to actual shipping costs plus a handling fee and we will contact you prior to shipping to confirm that cost.
PLEASE NOTE:
We also reserve the right and will alwasys reduce the initial first class fee if the package is small enough to ship at a cheaper rate. This applies to patterns, small amounts of thread and fabric that can be placed in an envelope and are no thicker than 20mm. We make every effort to do this for our customers.
We do not ship back orders separately to the United States or overseas.
Price Policy
We accept payment by Visa, Mastercard (in North America only) or money order (in the case of a money order your order will not be shipped until we receive payment). For international orders, an International Money Order will only be accepted. Items will be shipped when money order has been cashed.
Stitch Counters Club
If you are a member of our Stitch Counters Club and have a "Shopping Spree" Certificate to redeem, you can do so here online when you check out. Just remember to put the Certificate number in the Special Instruction area. Also remember that the certificate can only be used once, your purchase must be for more than the $20 value as no store credits will be issued.
Return Policy
We give no cash refunds, only store credit. There will be no returns or exchanges on printed or copyrighted material, canvas, fabric, thread, opened/used items, sale items or special order items. All other items must be returned within 30 days of purchase in its original packaging, in saleable condition (pet hair & smoke free) and accompanied by the original receipt.
Also note that all stitching stands, and lighting accessories are warranted by the manufacturing company and all warranty claims must be made through the manufacturer. While we will do everything in our power to help with your claim, we will not be held responsible for any claims that manufacturers deny.
All prices are shown in Canadian dollars. Although we try to keep our prices as listed, events can happen beyond our control. We reserve the right to change prices without notice. Our site is now set up for secure shopping. You may select items for purchase and complete the transaction at which time we will receive an automatic notice of your order. We will then follow up by phone or email to confirm your order. Or, feel free to browse the site, make a wish list, and call it in using our toll free number outside of the London, Ontario area (1-800-608-7380 or local 519-685-1444). You can also fax your order in 519-685-6729 or email it to threadneye@bellnet.ca. Remember that this site only lists a portion of the items that we carry in stock at our store so if you don't find it here don't hesitate to call us. If we don't have it in stock we are happy to place special orders with the understanding that in some cases it may take us a month or more to get certain items in.